Voicebank Voice Noticeboard - Updateable Customer Information

Message Bank Information Line

Voicebank information line and recorded message bank allows government departments, business and utilities to keep their public and customers up-to-date with recent news and developments.

Emergency Information

Emergency and public announcements, security information, press releases, product updates and staff notices are ideal uses for the X-on Voicebank service.

X-on supply Voicebank services to over half the UK Police Forces, along with Fire Brigades, the NHS, Councils and other Utilities and UK Business.

Message Recording

The messages can be recorded remotely using any touch tone phone, access be granted via a passcode.

The Voicebank number can be included in company literature as a news, update or information line. Callers can listen to recorded messages, usually most recent first, and with the ability to skip back and forth. Older recordings can also be archived on the service for retrieval during the call.

Real time and emailed reports covering Voicebank usage are available.

Hosted Message Bank

X-on Voicebank is hosted on our multi-site resilient high capacity systems, negating the need for purchasing or maintaining an expensive in-house solution. Large numbers of callers can be handled simultaneously resulting in no engaged tones for callers.

Enquiry Overflow

The Voicebank line can additionally be used to ease switchboard congestion during busy times. For example, press enquiries can be diverted to your Voicebank.

International Voicebank - 0870 Numbers

Voicebank lines commonly use 0871 Non-geographic phone numbers charged at 10p per minute (including VAT). 0871 numbers are accessible in the UK and some European countries. The Voicebank service can receive calls originating in countries outside of Europe, plus the rest of the world, by using an 0870 phone number.

Voicebank Features

	Hosted service so no in-house hardware or phone lines required
	High capacity simultaneous call handling so no engaged tones
	Passcode protected remote recording access from any touch tone phone
	Messages can auto delete after a set time or be manually deleted remotely
	Callers can skip back and forth through messages use their phone keypad
	Recorded messages can be any length
	Easy administration via a web interface
	Real time and emailed usage reports
	Storage and retrieval of older recordings